Privacy Policy

The two hats we wear

PageNest handles information in two different roles, and it's worth understanding the difference:

1. 01 For our customers (you, the account holder): We decide how to handle your account information, so we act as the “data controller” for it. Most of this policy is about that.
2. 02 For visitors to websites our customers build: Our customers control their own websites and what data those sites collect. For visitor data, we act only as a “service provider” (or “processor”) on the customer's behalf. If you're a visitor to a PageNest-built website, the privacy practices of that site are governed by that business's own privacy policy — though we describe below how our infrastructure handles visitor data.

Information we collect

Account information. Name, email address, business name, and similar details you provide when you sign up or contact us. If you sign in with a third-party identity provider such as Google, we receive basic profile information from that provider (such as your name, email address, and profile picture) to create and secure your account. We don't receive your password for that provider.

Payment information. Payments are processed by Stripe. We receive limited billing details (such as your name, billing address, and the last four digits and brand of your card) — we never see or store your full card number.

Client Content. The content you upload or create on the platform: text, images, branding, business descriptions, and your published website content, along with the prompts and instructions you give our AI features.

Usage and device information. Log data, IP address, browser type, pages visited, and actions taken in the Service. We use this to operate, secure, and improve the platform.

Cookies. We use cookies and similar technologies for sign-in sessions, preferences, and basic analytics. You can control cookies through your browser settings; the Service may not work fully without essential cookies.

Communications. Emails, support requests, and call notes when you communicate with us.

How we use information

We use information to:

• Provide, maintain, and improve the Service, including generating and hosting your website;
• Process payments and manage subscriptions;
• Communicate with you about your account, support requests, and important changes;
• Monitor, secure, and debug the platform;
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we don't share it with third parties for their own advertising.

How AI processing works

When you use PageNest's AI features, your prompts and relevant Client Content are sent to our third-party AI providers to generate your website content. Under our agreements with these providers, content submitted through their business APIs is not used to train their models. If we engage a provider whose terms differ, we'll update this policy and our subprocessor list first.

Service providers (subprocessors)

We share information with service providers who help us run PageNest, only as needed for them to perform their services. Currently, these include:

Provider	Purpose
Stripe	Payment processing and billing
Anthropic	AI content generation (Claude API)
Cloudflare	Hosting, content delivery, and security
Google	Sign-in authentication (Google SSO)

As the platform grows, we may engage additional providers — for example, specialized AI services for specific features, email delivery, or analytics tools. We'll keep this list updated, and any provider we engage will be bound by contractual obligations to protect your information.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transaction such as a merger or acquisition (in which case this policy will continue to apply to your information).

Visitor data on customer websites

Websites built on PageNest are hosted on our infrastructure, which means our systems automatically process technical data about site visitors (such as IP addresses and request logs) to deliver and secure those websites. If a customer's site includes forms or other collection tools, the submitted data is collected on behalf of that customer, who is responsible for how it's used and for providing their own privacy policy.

A note for customers

You are responsible for your website's compliance with privacy laws that apply to your business and visitors, including posting an appropriate privacy policy. As stated in our Terms of Service, PageNest is not HIPAA-compliant and must not be used to collect protected health information.

Data retention

We keep your information for as long as your account is active and as needed to provide the Service. After cancellation or termination, you may request an export of your Client Content for 30 days, after which we may delete it. Residual copies may persist in encrypted backups for a limited period before being purged. We retain billing records as required by tax and accounting laws.

Security

We use reasonable technical and organizational safeguards to protect your information, including encryption in transit, access controls, and reputable infrastructure providers. No system is perfectly secure, so we can't guarantee absolute security — but if a breach affecting your personal information occurs, we'll notify you as required by law.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or limit certain processing. To exercise any of these rights, email support@pagenest.ai — we'll respond as required by applicable law, and we won't discriminate against you for exercising your rights. You can also update most account information directly in your account settings, and unsubscribe from marketing emails via the link in any such email.

Children

The Service is for businesses and adults. It isn't directed to children under 18, and we don't knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll delete it.

International users

PageNest is operated from the United States, and your information is processed in the U.S. If you use the Service from outside the U.S., you understand your information will be transferred to and processed in the United States.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll notify you by email or in-app notice before they take effect. The “Effective date” at the top always shows the current version.